Leadership Archives

04Mar

According to Statista, “Software outsourcing is estimated to reach $430 billion by 2023.” The modern business landscape is quickly changing, and if you are looking to hop on this trend maybe it is time to consider outsourcing software development. As outsourcing is quickly becoming the new normal, the ability to outsource software development has become an invaluable asset. Outsourcing your software development needs isn’t something to take lightly – but done right, it can yield incredible results for your business.

However, when you go about outsourcing, your agreement with your outsourcing provider should be well-defined in scope, timeline, and cost before any work begins. There’s more than meets the eye when choosing the right partner and achieving successful results. By exploring key strategies and tactics around outsourced software development, you can make informed decisions with long-term benefits for your business. 

It is important to note that the process of software development outsourcing can take many forms depending on the needs of each organization. Companies might opt for white-label services which means delegating certain parts of their software development workflow but maintaining control over the end product. Alternatively, they could choose a full cycle model which means external specialists take care of all stages – from gathering requirements to deployment and maintenance support. 

All these technical terms and processes might seem a bit complicated at first, but don’t worry we have broken it up into simple and easy to follow steps. In this article, we’ll explore the art of outsourcing software development and show how it can help your business grow.

Assessing Your Needs

The first step when planning to outsource software development is assessing your needs. It’s crucial to decide which team or individual best fits your company’s requirements.  

When assessing your needs, you can start by taking stock of what’s working well regarding features and functionality. Then identify areas that aren’t working so well and could use some improvement. Also, make sure to analyze market trends and user feedback to understand the current state of your software product and where it could go next.

We understand that assessing your needs can be confusing, especially if software development is not your core business, which is why at MMCY, we do it for you. We assist you in understanding your technical needs and create detailed specifications explaining precisely what each aspect of the project requires. This ensures everyone understands the scope and timeline needed to complete the job successfully. 

Finding A Reliable Provider

Finding a reliable provider to outsource software development is vital for quality and efficiency. However, it doesn’t have to be a daunting task. The first step in finding a reputable outsourcing provider is knowing the type of expertise you need and which software outsourcing company would benefit your project.

Checking references and reviews from past clients can help and making sure their portfolio reflects the same knowledge needed for your project is vital. We’ve have had experience working with multiple clients who have various requirements, allowing us to be flexible to tailor our services to your needs.

Additionally, remember to ask questions about post-delivery support, too – you will want to know that if problems arise during implementation, someone will be available to fix them quickly.

Lastly, code security should be paramount when choosing an offshore vendor. Make sure their systems are up-to-date with all necessary measures in place before giving them access to sensitive data or intellectual property. Taking these extra steps now can save money and headaches in the future. 

Selecting the right partner requires time and effort, there is simply no way around it. But getting it right pays dividends in terms of both cost savings and successful outcomes for your business endeavors. 

Setting Up The Project 

Once you find a reliable provider, the next step is setting up the project. Project setup involves planning and resource allocation to guarantee that the ensuing work is on time and within budget. Getting user requirements right at this stage is critical; being clear about what you want the product to do before committing resources to its development is essential. 

Project management systems can help with setting up projects by providing frameworks for task schedules, resource allocations, and other activities associated with running successful software development projects. Many offer comprehensive tools for tracking progress against milestones and goals and automated alerting for when deadlines are approaching or risk levels increase.  We recommend using project management software like GitHub projects or Jira.

Finally, having an effective communication strategy between all stakeholders will help keep everyone informed and focused throughout the life of the project. This could include regular status updates, issue resolution processes, or milestone reviews.

With careful planning, outsourcing software development can become a smooth process that yields great results. At MMCY, we adjust how often we have strategic meetings depending on the project type and our client’s needs, giving our clients the option to meet with us daily, weekly, bimonthly, or monthly.

Conclusion

Finding a reliable provider who understands your needs and has experience with similar projects is the key to outsourcing your software development needs. Once you’ve found someone suitable for the job, setting up the project and maintaining quality standards will guarantee everything runs smoothly.

Whether you’re looking for scalability or better access to specialized skill sets, plenty of advantages come from entrusting some aspects of your software development process to external providers.

With MMCY, you can access top-tier tech talent to enhance product development, optimize infrastructure, and achieve business objectives. Contact us today to explore the possibilities for your business with MMCY. No matter the language or framework, we can help.

04Mar

In today’s fast-paced world, organizing an event requires a great deal of effort and coordination. However, event planners can outsource event support to simplify the process. One such tool is Cvent, an online event management software that automates many aspects of the event planning process. At MMCY we provide event support, and we are a proud, certified Cvent partner.

In this blog, we will delve into what event support and Cvent is, how Cvent works, what services are available, how event support teams can use it to provide top-notch service to clients, and why you should consider event support.

What is Event Support?

Event support refers to the services and resources needed to plan, execute, and manage a successful in-person, virtual, or hybrid event. This can include everything from selecting the right virtual or in-person platform to managing registration, coordinating logistics, and providing technical support to attendees and presenters.

Event support is crucial for the success of any event, particularly for those that require extensive planning and coordination. By outsourcing online event support, clients can benefit from their expertise, resources, and industry knowledge.

What is Cvent?

Cvent is an all-in-one online event management software that simplifies the process of planning and executing events. It provides a comprehensive suite of services that includes registration, event website creation, marketing, and data analytics. Furthermore, is easy to use and provides real-time data, making it easier for event planners to make informed decisions.

In addition, Cvent provides data analytics and reporting features that enable event planners to gain valuable insights into attendee behavior, event ROI, and other key metrics. This allows event planners to optimize their events and make data-driven decisions to improve future events. Cvent’s range of features and services makes it an ideal choice for event planners of all experience levels who are looking to streamline their event planning and management processes.

Different Elements of Cvent

Cvent offers a wide range of features and services. Some of the key elements of Cvent are:

Registration Management: Cvent allows event planners to create custom registration forms and websites, making it easy for attendees to register and pay for events.

Event Website Creation: Cvent offers a suite of website templates and customization options, allowing event planners to create engaging websites that showcase their events.

Marketing and Communication: Cvent provides marketing and communication tools such as email marketing, social media integration, and mobile app notifications to promote events.

Venue Selection: Cvent has a large database of venues, making it easy for event planners to find the perfect location for their event.

Onsite Check-in and Badge Printing: Cvent offers an onsite check-in system and badge printing services that streamline the registration process.

Data Analytics: Cvent provides real-time data analytics, allowing event planners to track attendee engagement, monitor registration trends, and make informed decisions.

Event Budgeting: Cvent allows event planners to create and manage event budgets, making it easy to track expenses and stay on budget.

Session Scheduling: With Cvent, event planners can easily create session schedules, assign speakers and locations, and manage attendance for each session.

Exhibitor Management: Cvent provides a platform for exhibitor registration and management, allowing event planners to easily manage exhibitor booths and sponsorship packages.

Integration with Other Tools: Cvent integrates with other event planning tools, such as Salesforce and Marketo, allowing event planners to easily manage event data and communication.

Data Security: Cvent has robust data security protocols, ensuring that all event data is protected and secure.

Mobile App: Cvent offers a mobile app for attendees, providing easy access to event information, schedules, and networking opportunities.

The Event Support Team

An event support team consists of professionals who specialize in different areas of event planning and management. This can include event coordinators, registration specialists, marketing professionals, and data analysts. The event support team works together to ensure that all aspects of an event are well-organized and executed efficiently.

Why You Should Consider Event Support

Event support teams can be an invaluable resource for clients looking to organize a successful event. Here are some of the benefits of using event support services:

Expertise and Experience: Event support teams have the expertise and experience to manage events of any size and complexity. They can handle all aspects of event planning and management, ensuring that everything runs smoothly and efficiently.

Time and Resource Savings: Hiring an event support team can save you time and resources that would otherwise be spent on planning and executing an event. Event support professionals have the tools, expertise, and resources to handle all aspects of event planning and management, leaving you free to focus on other priorities.

Professional and Polished Events: Event support teams can help ensure that events are professional and polished. This reflects positively on your brand or organization. Event support professionals pay attention to every detail to create a seamless event experience.

Enhanced Attendee Experience: With event support services, you can create engaging and memorable experiences for attendees. Event support teams can manage registration, coordinate transportation, arrange entertainment, and provide on-site support to ensure that attendees have a positive experience.

Reduced Risk: Event planning and execution can involve a significant amount of risk, particularly for large or complex events. By outsourcing event support, you can reduce their risk of issues such as logistical problems, technical difficulties, or low attendance. Event support teams can help you identify and mitigate potential risks, ensuring that events run smoothly and successfully.

Flexibility and Scalability: Event support teams are flexible and can adapt to changing needs and circumstances. They can handle last-minute changes, unexpected issues, and any other challenges that may arise during an event. Additionally, event support teams can scale their services up or down based on the size and complexity of an event. This ensures that you receive the support you need without overspending on unnecessary services.

Conclusion

Outsourcing event support can simplify the event planning process and ensure a successful event. Cvent is an example of an event management platform that can provide a range of services, from registration management to data analytics.

When paired with an experienced event support team, Cvent can streamline event planning, enhance attendee engagement, and create a professional and polished event experience. At MMCY, we are certified Cvent partners so if you are looking to organize successful events, contact us at reachus@mmcytech.com and let us help you bring your dream event to life!

04Mar

Sales take place in a matter of minutes… a delayed response, a subtle lack of knowledge, a piece of misleading information, a hint of mistrust, and you could lose a client just like that. So, if you don’t have the time or resources to handle the sales aspect of your business, it might be wise to outsource. Outsourcing will allow you to focus on what you do best while a sales team takes care of the rest.

In this article, we’ll use the insights we have gained over 15 years working in the outsourcing industry here at MMCY to explore the various ways you can outsource your sales team. We will cover everything from why you should do it and whom you should partner with, how to ensure they’re held accountable, and what metrics you need to measure their performance.

The Many Types Of Sales Teams

So, you are considering outsourcing a Sales Team, but where do you begin? There are a few different types to consider.

Cold Callers/Emailers: Utilize scripts to reach prospects via phone calls and emails

⁠Customer Service Representatives: Answer customer inquiries, resolve complaints, and provide information on products and services.

⁠Sales Development Representatives: Help clients build and expand telemarketing and sales teams to achieve their goals.

⁠Lead Generation: Look for qualified leads

⁠Call Center Agents: Convert prospects into customers

⁠Specialized Assistants: Provide support for various functions. For example, at MMCY, we offer Telecom Support, event planners, and project managers

Outsourcing any one of these areas could help you save money and scale your organization. However, it’s essential to first analyze which type of Sales Team makes the most sense for your business objectives before deciding to hire. Consider researching industry trends in regard to the successful implementation of each type of outsourced sales solution before deciding which route is best suited for you.

Finding The Perfect Outsourcing Partner

You’ve figured out exactly what kind of sales team you want for your business. Now all you need to do is find the right outsourcing provider. Make sure to do your research and consider factors like their experience, cost structure, and record of customer satisfaction.

Take time to define what you need from an outsourcer regarding specific services. Do you just need someone to manage existing accounts or also generate leads? Next, consider whether an agency has the resources to handle your requests – in terms of both technology and staff. Lastly, ensure they have enough flexibility to adapt if your requirements change over time.

Once you’ve narrowed down your list of possible candidates, it’s important to conduct thorough evaluations of each one. Ask questions about their process and review case studies when available. Assess how well they understand your industry’s unique challenges and opportunities. This will allow you to make an informed decision on who to outsource to.

Analyzing Performance For Maximum Results

You have outsourced your sales team, but how do you assess if they are actually helping your business? Analyzing their performance will allow you to see if your outsourced team keeps their end of the bargain.

Try using analytics tools to monitor key metrics like customer acquisition costs or lead conversion rates. For example, at MMCY, we use different CRM systems, such as Freshworks, to generate monthly reports we send to our clients. We have found that CRM systems are helpful in storing and classifying leads as well as assigning tasks to team members so everyone can stay on top of their game.

Additionally, use surveys or customer feedback forms to gain more insight into how customers view your products or services after interacting with an outsourced salesperson. After all, you want to know if your salesperson is doing a good job representing your brand.

Furthermore, you can hold regular review meetings with your outsourced sales team to discuss achievements and areas needing further development. Keeping track of these conversations helps maintain accountability over time while helping build relationships between yourself and those working on behalf of your company.

Maintaining Communication With Your Outsourced Team

You have found your Sales Team, and they are bringing in results, everything is great… until you run into a misunderstanding with your outsourced team. How do you move past this small bump on an otherwise fruitful journey? Communication. And lots of it. Make sure you are available and have open communication channels so team members can ask questions or share insight.

The first step towards maintaining an effective relationship with your outsourced sales team is establishing clear expectations. Developing an agreement that outlines what each party will do, how often they should communicate, and who owns which tasks ensure everyone understands their role in achieving success. It also helps to set deadlines for any deliverables or goals to stay on track.

Sometimes, going to the physical location of your outsourcing provider can help enhance communication. Consider paying your outsourcing provider a visit. One of our longtime clients at MMCY sends people from different departments from time to time to check in on how the outsourced sales team is doing, if the work environment and equipment are to their liking, and to provide additional training if needed.

Finally, feedback plays a vital role in creating alignment among all parties involved in outsourcing; it serves as a way for teams to understand what’s working well and areas for improvement moving forward. Providing timely responses to requests and recognition when deserved not only fosters better relationships but helps create an environment conducive to long-term growth and development.

Conclusion

When done right, outsourcing your sales team can benefit your company if you find the right outsourcing provider, are clear about your expectations from the get-go, and have a strategy in place to measure your sales team’s performance. Book an appointment with us today and discover more about how outsourcing your sales team can transform your business

After all is said and done, effectively outsourcing your sales team comes down to building trust- both with your outsourced team and your clients. Jeffery Gitomer said it best: “Great salespeople are relationship builders who provide value and help their customers win.”